Secureframe experienced a major incident on November 30, 2022 affecting Web Application and API, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Web ApplicationAPI
Update timeline
- identified Nov 30, 2022, 11:15 PM UTC
We have received reports of customers not being able to load part or all of Secureframe. We are investigating. This is due to an upstream provider outage. We are monitoring those systems.
- monitoring Nov 30, 2022, 11:29 PM UTC
This issue has been resolved by the upstream provider, we will continue to monitor the application's performance. Application performance should be normal for all users at this time.
- resolved Dec 01, 2022, 12:05 AM UTC
This incident has been resolved.