Secureframe incident

Secureframe Agent not installating on Windows and Linux

Notice Resolved View vendor source →

Secureframe experienced a notice incident on December 15, 2022 affecting Secureframe Agent, lasting 20h 11m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2022, 10:39 PM UTC
Resolved
Dec 16, 2022, 06:50 PM UTC
Duration
20h 11m
Detected by Pingoru
Dec 15, 2022, 10:39 PM UTC

Affected components

Secureframe Agent

Update timeline

  1. identified Dec 15, 2022, 10:39 PM UTC

    The issue has been identified and a fix is being implemented. This only affects the generation of new agent packages.

  2. identified Dec 16, 2022, 06:36 PM UTC

    We have deployed a fix for installing agents. Existing agent packages did not have any issues with syncing or installation.

  3. resolved Dec 16, 2022, 06:50 PM UTC

    This incident has been resolved.