Secureframe incident

Secureframe - issues with updating Cloud Sync results

Minor Resolved View vendor source →

Secureframe experienced a minor incident on January 17, 2023 affecting Web Application, lasting 3h. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2023, 04:03 PM UTC
Resolved
Jan 17, 2023, 07:03 PM UTC
Duration
3h
Detected by Pingoru
Jan 17, 2023, 04:03 PM UTC

Affected components

Web Application

Update timeline

  1. identified Jan 17, 2023, 04:03 PM UTC

    Some customers may experience 'Sync Failed' messages in the application as well as test refreshing due to an outage in our backend storage system. We have identified a cause, and have taken steps to resolve this issue and are still actively investigating.

  2. identified Jan 17, 2023, 05:06 PM UTC

    We are continuing to work on this issue - we are testing resolutions at this time.

  3. identified Jan 17, 2023, 06:09 PM UTC

    We are continuing to work on this issue; AWS syncing should now function correctly, other cloud platforms are nearing resolution.

  4. identified Jan 17, 2023, 06:45 PM UTC

    GCP syncing should now be working normally,

  5. identified Jan 17, 2023, 07:02 PM UTC

    This incident has been resolved.

  6. resolved Jan 17, 2023, 07:03 PM UTC

    This incident has been resolved.