Secureframe experienced a critical incident on April 4, 2024 affecting Secureframe Agent, lasting 20h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Secureframe Agent
Update timeline
- investigating Apr 04, 2024, 09:20 PM UTC
The Secureframe Agent is not connecting to internal services at this time. This renders Secureframe Agent unable to operate and/or report. We are working on remediation strategies at this time.
- monitoring Apr 05, 2024, 05:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 05, 2024, 05:42 PM UTC
This incident has been resolved. We are working on updating the Secureframe Agent to be less susceptible to service interruptions of this nature.