Secureframe incident

Degraded Performance: Manual Integration Sync, Test Refreshing

Minor Resolved View vendor source →

Secureframe experienced a minor incident on April 3, 2023 affecting Web Application, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2023, 07:45 PM UTC
Resolved
Apr 03, 2023, 08:33 PM UTC
Duration
47m
Detected by Pingoru
Apr 03, 2023, 07:45 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Apr 03, 2023, 07:45 PM UTC

    Some customers may experience delays when attempting to manually sync integrations, or refresh tests in the Secureframe app. We are investigating the incident.

  2. resolved Apr 03, 2023, 08:33 PM UTC

    We temporarily increased infrastructure resources in order to reduce a backlog of background jobs that were preventing integration syncing and test refreshes. This incident is resolved, and we are continuing to investigate root causes and monitoring.