Second Life Outage History
Second Life is up right nowPingoru has recorded 38 incidents for Second Life: 32 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 168 of 720 (23%) |
| May 2026 | 1 | 3 of 744 (0%) |
| June 2026 | 4 | 444 of 720 (62%) |
| July 2026 | 3 | 262 of 744 (35%) |
| August 2026 | 1 | 3 of 744 (0%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 585 (0%) |
Incidents, newest first
Notice October 30, 2025 Update on Product Listing Enhancements 11d 1h
Started Oct 30, 2025, 08:12 PM UTC· resolved Nov 10, 2025, 10:01 PM UTC
- monitoring Oct 30, 2025, 08:12 PM UTC
We want to apologize for an issue that affected Product Listing Enhancement (PLE) charges on the Second Life Marketplace earlier this month. Between October 8th and October 28th, the system responsible for billing PLEs did not process charges as expected. When the issue was corrected on October 28th, charges for that entire period were processed all at once. We understand this may have caused confusion and inconvenience. We're very sorry for the disruption. Our teams have identified the underlying cause and are working to ensure the billing system remains stable and accurate moving forward. This follows an earlier issue in August, when some users were charged incorrectly. We know that repeated billing issues are frustrating, and we take them seriously. We're continuing to improve our monitoring and safeguards to prevent similar incidents in the future. Thank you for your patience and continued support as we work to make the Marketplace more reliable for everyone.
- resolved Nov 10, 2025, 10:01 PM UTC
This incident has been resolved.
Notice October 29, 2025 Scripted HUD Issues on RC BlueSteel & Preflight Regions 11d 19h Logins, Second Life Release Candidate Regions
Started Oct 29, 2025, 10:51 PM UTC· resolved Nov 10, 2025, 06:22 PM UTC
- investigating Oct 29, 2025, 10:51 PM UTC
Our developers are currently investigating a recently discovered issue which may affect some scripted HUDs & attachments worn by Residents in regions running on the Second Life RC BlueSteel and Second Life Preflight release channels. In some cases, scripts within HUD objects may not function correctly. We're investigating this issue and hope to update with more information soon. Some regions on the RC BlueSteel and Preflight server channels may restart while we investigate these issues overnight. We're very sorry for the inconvenience and please follow this blog for updates.
- monitoring Oct 30, 2025, 02:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 10, 2025, 06:22 PM UTC
This incident has been resolved - thank you for your patience.
Minor October 24, 2025 Peer 2 Peer Voice issues 2d 19h Logins, Voice Chat
Started Oct 24, 2025, 09:29 PM UTC· resolved Oct 27, 2025, 05:21 PM UTC
- investigating Oct 24, 2025, 09:29 PM UTC
We are currently investigating an issue affecting Peer 2 Peer voice calls. Please monitor this blog for additional updates
- investigating Oct 24, 2025, 10:07 PM UTC
We are currently investigating an issue affecting Peer 2 Peer voice calls directly between Residents. At this time, local voice and group voice chat do not appear to be affected. Our primary voice chat provider, Vivox, is currently investigating. Please monitor or subscribe to this blog post for additional updates.
- resolved Oct 27, 2025, 05:21 PM UTC
Our voice provider, Vivox, has resolved this issue at this time. Thank you for your patience!
Major October 21, 2025 Homestead and Openspace Regions Down on SLS Main Channel 31m Second Life Main Channel Regions, Teleports
Started Oct 21, 2025, 03:40 PM UTC· resolved Oct 21, 2025, 04:11 PM UTC
- investigating Oct 21, 2025, 03:40 PM UTC
We have identified an issue with Homestead and Openspace Regions running on our Second Life Server due to a host provider outage. We are currently working on a resolution. Please be advised that Homestead and Openspace Regions may may not be fully functional at this time. We appreciate your patience and will provide updates as soon as more information becomes available.
- identified Oct 21, 2025, 03:40 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 21, 2025, 04:11 PM UTC
This incident has been resolved.
Minor October 20, 2025 Second Life Service Provider Issues 22h 58m search.secondlife.com, places.secondlife.com
Started Oct 20, 2025, 04:47 PM UTC· resolved Oct 21, 2025, 03:45 PM UTC
- identified Oct 20, 2025, 04:47 PM UTC
A service provider for Second Life is currently experiencing an outage which is affecting the Destinations page: secondlife.com/destinations We will update this blog when service has been restored.
- resolved Oct 21, 2025, 03:45 PM UTC
This incident has been resolved.
Notice October 15, 2025 Unscheduled Subscription Issues - Premium Plus Without Stipend 1h 3m secondlife.com
Started Oct 15, 2025, 05:57 PM UTC· resolved Oct 15, 2025, 07:00 PM UTC
- identified Oct 15, 2025, 05:57 PM UTC
We're currently investigating an issue with the Premium Plus Without Stipend membership subscription option released earlier today, and have temporarily paused new sign-ups to this subscription type while we resolve the problem. Thank you for your patience and please monitor this blog for additional updates.
- resolved Oct 15, 2025, 07:00 PM UTC
Thank you for your patience! We have resolved this issue and new membership subscriptions for Premium Plus Without Stipends are once again available at secondlife.com on the Change Membership page.
Minor October 29, 2024 Support Ticket Delays 308d 2h Case Support
Started Oct 29, 2024, 02:18 PM UTC· resolved Sep 02, 2025, 05:04 PM UTC
- investigating Oct 29, 2024, 02:18 PM UTC
Our Support Department is currently experiencing an unusually high volume of support contacts, including support tickets. This has resulted in longer than normal response times for some support tickets. We are working to answer these tickets as quickly as possible, and we appreciate your patience. Please watch this blog for updates.
- monitoring Feb 25, 2025, 06:06 PM UTC
Since the beginning of the year, we’ve experienced a higher volume of support tickets and system challenges that have slowed our response times. We know this isn’t what you expect from us, and we’re truly sorry for any inconvenience caused. Our team is working hard to streamline our processes and get things back to normal as quickly as possible. We’ll keep you updated on our progress. Thank you for your patience and understanding as we work through these issues.
- monitoring Apr 30, 2025, 10:14 PM UTC
Our support teams have grown over the last two months and have been working hard to train quickly and streamline our processes to get things back to normal as quickly as possible. You will be seeing some new names in support contacts very soon. We’ll continue to keep you updated on our progress. We appreciate your continued patience and understanding as we work through these issues and address your needs as quickly as possible.
- monitoring Jul 28, 2025, 03:20 PM UTC
We know some of you have experienced longer wait times for support, and we appreciate your continued patience. The good news: we're catching up. Our expanded team is now fully in action, and we're closing out tickets faster each week. The backlog is shrinking, and urgent issues are being prioritized. You’ll continue to see new names as more team members come online. We’re also improving our internal systems to keep things moving smoothly going forward. Thanks again for bearing with us—we’ll keep you updated as we get closer to fully normal response times.
- resolved Sep 02, 2025, 05:04 PM UTC
This incident has been resolved.