Second Life experienced a notice incident on August 6, 2025 affecting marketplace.secondlife.com, lasting 1d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 06, 2025, 09:57 PM UTC
We’re currently aware of an issue where the Second Life Marketplace may display error messages of "heavy load" or experience unusually long load times. Our team is actively monitoring the situation and working to identify the cause. We’ll provide updates here as soon as more information becomes available.
- investigating Aug 06, 2025, 11:58 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 07, 2025, 04:06 AM UTC
A fix has been implemented with our service provider and we're monitoring the results. Thank you for your patience!
- monitoring Aug 07, 2025, 02:21 PM UTC
We are aware and investigating reports involving Marketplace subscriptions and listing enhancements. Please continue to watch this blog for further updates
- identified Aug 08, 2025, 10:58 AM UTC
We have identified a fix and will be sending out a refund to merchants for erroneous PLE transactions today.
- resolved Aug 08, 2025, 06:38 PM UTC
At this time, affected Residents and merchants should be fully refunded for L$ charges on any erroneous transactions related to Wednesday's outage with our service provider. Thank you again for your patience!