Issues with LindeX orders

Update timeline

1. investigating Apr 01, 2026, 05:53 PM UTC

   We are seeing an increase in the volume of incidents regarding issues with LindeX orders being placed but not completed. Our engineers are currently investigating the issue. Please be patient as we look into this matter and regularly refer to this blog for any updates.

2. investigating Apr 01, 2026, 06:26 PM UTC

   We are continuing to investigate this issue.

3. identified Apr 02, 2026, 02:10 PM UTC

   Outage may possibly be affecting all payment transactions, including payout attempts. We have identified the issue, and our engineers are currently working towards a resolution. If you have any affected transactions, please submit a support ticket.

4. identified Apr 03, 2026, 07:49 PM UTC

   We have identified the issue causing the multiple errors with transactions and LindeX orders, and our engineers are currently working towards rectifying any payment errors that have already occurred. If you have any affected transactions, please submit a support ticket.

5. monitoring Apr 06, 2026, 06:32 PM UTC

   We have now implemented a fix for this issue, and the LindeX is once again fully operational. If you believe you were affected by this outage and have not done so already, please reach out to our support team at https://lindenlab.freshdesk.com/support/home. Thank you for your patience as we continue to monitor this incident.

6. resolved Apr 06, 2026, 07:34 PM UTC

   Refunds for LindeX orders that failed to deliver as a part of this outage have been issued. Please note that refunds can take 3–10 business days to complete. If you have any questions regarding the status of your refund or any issues related to this outage, please reach out to our support team at https://lindenlab.freshdesk.com/support/home. Thank you for your patience and understanding as we worked through this incident.