Secomea experienced a major incident on October 20, 2025 affecting GateManager 00 and Prime Platform and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
GateManager 00Prime PlatformGateManager 01GateManager 02GateManager 03GateManager 04GateManager 06GateManager 08GateManager 10GateManager 11
Update timeline
- identified Oct 20, 2025, 08:44 AM UTC
Due to an external provider issue. Secomea GateManagers might not be able to be connected to. The problems appear to be related to an issue at Amazon Web Services (AWS), which offers infrastructure that underpins much of the modern internet.
- identified Oct 20, 2025, 09:03 AM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 20, 2025, 09:27 AM UTC
This incident has been resolved.