SearchStax incident

SearchStax Pulse Triggering False Alert Notifications

Minor Resolved View vendor source →

SearchStax experienced a minor incident on September 26, 2019 affecting Admin App, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2019, 01:51 PM UTC
Resolved
Sep 26, 2019, 04:35 PM UTC
Duration
2h 44m
Detected by Pingoru
Sep 26, 2019, 01:51 PM UTC

Affected components

Admin App

Update timeline

  1. investigating Sep 26, 2019, 01:51 PM UTC

    We are facing degraded performance on SearchStax Management Portal, where SearchStax Pulse alerts configured on Deployments is triggering false alerts. Our engineers are currently investigating the issue.

  2. monitoring Sep 26, 2019, 03:20 PM UTC

    Our engineers have identified what might be causing the issue and have deployed a fix to the Management Portal Clusters. We are continuing to monitor to see if the fix has resolved the problem successfully.

  3. resolved Sep 26, 2019, 04:35 PM UTC

    We've enabled all functionality and services and have not seen any issues since the fix. Our engineers feel that the issue is not resolved.