SearchStax incident

False Heartbeat alerts from SearchStax Solr Service

Minor Resolved View vendor source →

SearchStax experienced a minor incident on May 30, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 30, 2020, 03:05 PM UTC
Resolved
May 30, 2020, 10:30 AM UTC
Duration
—
Detected by Pingoru
May 30, 2020, 03:05 PM UTC

Update timeline

  1. resolved May 30, 2020, 03:05 PM UTC

    Due to an expired Sectigo Root certificate, named the AddTrust External CA Root, SearchStax Pulse (Monitoring) agents were not able to communicate to our Pulse APIs. The fix for the issue was put in place at 7:57 am PT and the team is monitoring to ensure that this issue has been fixed.