SearchStax incident

Free Trials Disabled for Managed Solr and SiteSearch

Notice Resolved View vendor source →

SearchStax experienced a notice incident on August 29, 2021 affecting Admin App and Admin App, lasting 74d 6h. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2021, 01:58 PM UTC
Resolved
Nov 11, 2021, 08:13 PM UTC
Duration
74d 6h
Detected by Pingoru
Aug 29, 2021, 01:58 PM UTC

Affected components

Admin AppAdmin App

Update timeline

  1. investigating Aug 29, 2021, 01:58 PM UTC

    Our team has identified a technical issue in Free Trials for Managed Solr and Site Search and is looking into it. Free Trials are temporarily disabled on both products.

  2. identified Sep 01, 2021, 08:10 PM UTC

    The issue with Managed Solr Free Trials has been resolved and they are now available. Our team is currently working to add a fix for Site Search free trials.

  3. monitoring Sep 02, 2021, 01:14 AM UTC

    Free trials for both Managed Solr and Site Search are now enabled. Our team will be closely monitoring the trials for the next 24 hours.

  4. resolved Nov 11, 2021, 08:13 PM UTC

    This incident has been resolved.