SearchStax incident

Multiple Solr Deployments in Azure - Australia East Region Degraded or Down

Major Resolved View vendor source →

SearchStax experienced a major incident on August 30, 2023 affecting Customer Dedicated Deployments, lasting 8h 25m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2023, 01:59 PM UTC
Resolved
Aug 30, 2023, 10:24 PM UTC
Duration
8h 25m
Detected by Pingoru
Aug 30, 2023, 01:59 PM UTC

Affected components

Customer Dedicated Deployments

Update timeline

  1. identified Aug 30, 2023, 01:59 PM UTC

    Multiple Solr Deployments in Azure - Australia East Region have been reported to be Degraded or Down. If you are on a DR plan with us, your DR should now be activated. This outage has been caused by an ongoing issue in this region on Azure due to a power surge. You can monitor the status of this issue on Azure here - https://azure.status.microsoft/en-us/status

  2. identified Aug 30, 2023, 03:24 PM UTC

    Azure has had no update on this issue since our last update. Our team continues to monitor, and Cold DRs are being prioritized per the RTO requirements.

  3. identified Aug 30, 2023, 08:34 PM UTC

    Most of the affected Solr deployments have fully recovered. Deployments with DRs that have recovered have been switched back to their Primary cluster.

  4. resolved Aug 30, 2023, 10:24 PM UTC

    This incident has been resolved and all deployments impacted have now recovered.