Searchspring Outage History

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Searchspring had 15 outages in the last 2 years totaling 255h 43m of downtime — averaging 0.6 incidents per month.

There were 15 Searchspring outages since August 11, 2024 totaling 255h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.searchspring.com

Major June 11, 2026

High Indexing Queue

Detected by Pingoru
Jun 11, 2026, 12:14 AM UTC
Resolved
Jun 11, 2026, 02:34 PM UTC
Duration
14h 19m
Affected: Indexing
Timeline · 6 updates
  1. investigating Jun 11, 2026, 12:14 AM UTC

    We are seeing a high indexing queue in multiple regions

  2. investigating Jun 11, 2026, 12:14 AM UTC

    We are curently investigating the problem

  3. identified Jun 11, 2026, 12:26 AM UTC

    The issue has been identified, we are currently working on fixing the issue

  4. monitoring Jun 11, 2026, 12:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jun 11, 2026, 12:45 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jun 11, 2026, 02:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2026

Intermittent 500 Errors

Detected by Pingoru
Jun 10, 2026, 06:32 PM UTC
Resolved
Jun 10, 2026, 07:50 PM UTC
Duration
1h 18m
Affected: Search
Timeline · 3 updates
  1. identified Jun 10, 2026, 06:32 PM UTC

    We experienced elevated error rates and intermittent performance degradation affecting search traffic due to a combination of infrastructure strain and unexpected automated traffic patterns. The issue primarily impacted search functionality and resulted in multiple brief spikes in server errors.

  2. monitoring Jun 10, 2026, 06:47 PM UTC

    Systems are currently stable. Error rates have returned to normal levels, and search performance is operating within expected thresholds. We are continuing to monitor closely and further analyze traffic patterns to prevent recurrence.

  3. resolved Jun 10, 2026, 07:50 PM UTC

    This issue has been resolved. All systems are operating normally, and error rates and performance have returned to expected levels.

Read the full incident report →

Notice December 1, 2025

Increased error rate on search

Detected by Pingoru
Dec 01, 2025, 10:56 AM UTC
Resolved
Dec 01, 2025, 12:12 PM UTC
Duration
1h 16m
Affected: Search
Timeline · 3 updates
  1. monitoring Dec 01, 2025, 10:56 AM UTC

    Were seeing an increased error rate on search api requests in the Australia region.

  2. monitoring Dec 01, 2025, 11:13 AM UTC

    Operations have returned to normal, we are continuing to monitor the situation.

  3. resolved Dec 01, 2025, 12:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 28, 2025

Snap customers on BigCommerce - brief PLP showing no-result issue

Detected by Pingoru
Oct 28, 2025, 06:41 PM UTC
Resolved
Oct 28, 2025, 06:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 28, 2025, 06:41 PM UTC

    A subset of BigCommerce customers experienced product listing pages failing to load results due to a template change on the BigCommerce platform (we estimate). The change caused Searchspring’s Snap integration to misinterpret the “Search Results” page as a category, applying an invalid background filter that returned no products. The issue was intermittent and did not affect Searchspring’s core search service. Functionality was restored within minutes, likely following a rollback of the update by BigCommerce.

Read the full incident report →

Major October 20, 2025

Search API Down

Detected by Pingoru
Oct 20, 2025, 06:10 PM UTC
Resolved
Oct 22, 2025, 03:54 AM UTC
Duration
1d 9h
Affected: SearchIndexingAutocompleteSMC ( Searchspring Management Console )
Timeline · 18 updates

Read the full incident report →

Minor October 20, 2025

Major AWS Outage

Detected by Pingoru
Oct 20, 2025, 08:40 AM UTC
Resolved
Oct 20, 2025, 11:58 AM UTC
Duration
3h 18m
Affected: Indexing
Timeline · 3 updates
  1. identified Oct 20, 2025, 08:40 AM UTC

    AWS is currently having a major outage, this is impacting our indexing services https://health.aws.amazon.com/health/status

  2. monitoring Oct 20, 2025, 11:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 11:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 23, 2025

503 Service Unavailable for small subset of customers

Detected by Pingoru
Jul 23, 2025, 09:18 PM UTC
Resolved
Jul 23, 2025, 09:47 PM UTC
Duration
29m
Affected: Search
Timeline · 3 updates
  1. investigating Jul 23, 2025, 09:18 PM UTC

    We are currently experiencing a high volume of 503 Service Unavailable errors impacting the search experience across a small subset of sites. This may result in degraded performance or temporary unavailability of search functionality for some users. Our team has identified the root cause and are working to resolve this issue. We will provide another update in 30 minutes or sooner.

  2. monitoring Jul 23, 2025, 09:27 PM UTC

    A fix has been implemented, and we are currently monitoring system performance to ensure the issue has been fully resolved.

  3. resolved Jul 23, 2025, 09:47 PM UTC

    The issue has been fully resolved, and all affected services are now operating as expected.

Read the full incident report →

Major March 5, 2025

Indexing issue

Detected by Pingoru
Mar 05, 2025, 09:17 AM UTC
Resolved
Mar 05, 2025, 10:08 AM UTC
Duration
51m
Affected: Indexing
Timeline · 5 updates
  1. investigating Mar 05, 2025, 09:17 AM UTC

    We are currently investigating an indexing issue for customers on the new Shopify connector. Our teams are actively working on a resolution and will provide an update within the next 30 minutes. We appreciate your patience.

  2. identified Mar 05, 2025, 09:52 AM UTC

    The issue has been identified and our teams are working on implementing a fix. We’ll provide more updates as soon as we have additional information. We will provide another update in 30 minutes or less.

  3. monitoring Mar 05, 2025, 10:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 05, 2025, 10:04 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 05, 2025, 10:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 4, 2025

Issue Accessing SMC

Detected by Pingoru
Mar 04, 2025, 04:11 AM UTC
Resolved
Mar 04, 2025, 06:57 AM UTC
Duration
2h 46m
Affected: SMC ( Searchspring Management Console )
Timeline · 4 updates
  1. investigating Mar 04, 2025, 04:11 AM UTC

    We are currently investigating an issue preventing users from accessing the Searchspring Management Console (SMC). Our teams are actively working on a resolution and will provide an update within the next 30 minutes. We appreciate your patience.

  2. investigating Mar 04, 2025, 04:19 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 04, 2025, 04:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 04, 2025, 06:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 15, 2024

Data feed issue with some Big Commerce customers

Detected by Pingoru
Oct 15, 2024, 03:43 PM UTC
Resolved
Oct 15, 2024, 04:58 PM UTC
Duration
1h 15m
Affected: IndexingSMC ( Searchspring Management Console )
Timeline · 3 updates
  1. identified Oct 15, 2024, 03:43 PM UTC

    We are currently investigating an issue that is impacting the data structure of some BigCommerce customers. We believe we have found the source of the issue already and are currently working on resolving it.

  2. monitoring Oct 15, 2024, 04:10 PM UTC

    We identified the issue as being a change in the default delimiter for handing BigCommerce data feeds. This impacted our ability to read the data feed structure for BigCommerce customers. We have corrected the issue and are re-indexing customer's who encountered the error, once the index is complete the problem should be resolved.

  3. resolved Oct 15, 2024, 04:58 PM UTC

    The source of the problem has been addressed and all customers who were impacted have either already been re-indexed, or are in the process of indexing. As those indexes complete, your site will function as expected.

Read the full incident report →

Notice October 7, 2024

Product Exclusions for Some Shopify Clients

Detected by Pingoru
Oct 07, 2024, 10:30 PM UTC
Resolved
Oct 07, 2024, 10:47 PM UTC
Duration
17m
Affected: Search
Timeline · 2 updates
  1. identified Oct 07, 2024, 10:30 PM UTC

    We have detected an issue impacting a subset of Shopify clients, where more products than expected are being excluded. This is due to a recent change on Shopify’s end. Our engineering team is actively investigating the issue and working towards a resolution. We will provide an update within the next 30 minutes.

  2. resolved Oct 07, 2024, 10:47 PM UTC

    The incident has been resolved and all affected sites are back to normal product exclusion numbers.

Read the full incident report →

Minor August 26, 2024

Indexing Degraded

Detected by Pingoru
Aug 26, 2024, 02:10 PM UTC
Resolved
Aug 26, 2024, 02:51 PM UTC
Duration
40m
Affected: Indexing
Timeline · 2 updates
  1. investigating Aug 26, 2024, 02:10 PM UTC

    We are currently investigating an issue causing a slowdown in indexing. You can expect an update in 30 minutes or less once we have more information.

  2. resolved Aug 26, 2024, 02:51 PM UTC

    We have identitied and resolved the issue causing the degraded state of our indexes. The indexing queue is returning to normal.

Read the full incident report →

Notice August 25, 2024

Search Outage

Detected by Pingoru
Aug 25, 2024, 04:08 PM UTC
Resolved
Aug 25, 2024, 05:29 PM UTC
Duration
1h 20m
Affected: SearchIndexingAutocomplete
Timeline · 3 updates
  1. investigating Aug 25, 2024, 04:08 PM UTC

    We are currently seeing 504 errors across all autocomplete and search requests, preventing search results from being returned. Our team is actively investigating and will provide an update in 30 minutes or sooner as more information becomes available.

  2. monitoring Aug 25, 2024, 04:54 PM UTC

    We have identified and resolved the issue affecting our systems. Recovery is currently in progress. Our team will continue to monitor the situation closely until the systems have fully recovered. We will provide an update within the next 30 minutes or sooner with more information.

  3. resolved Aug 25, 2024, 05:29 PM UTC

    Systems have recovered and are back to operational in all areas. We are closing out this incident thank you for your patience during this time.

Read the full incident report →

Minor August 11, 2024

Regional Issues for AU

Detected by Pingoru
Aug 11, 2024, 11:05 AM UTC
Resolved
Aug 11, 2024, 03:16 PM UTC
Duration
4h 11m
Affected: SearchIndexing
Timeline · 6 updates
  1. investigating Aug 11, 2024, 11:05 AM UTC

    We are currently investigating an issue affecting the AU region. An issue was identified with the clusters in this region, causing search calls to return errors. We have successfully diverted traffic to a failover cluster, and search functionality has been restored. Our team is continuing to investigate ongoing indexing issues in the AU region.

  2. investigating Aug 11, 2024, 11:06 AM UTC

    We are continuing to investigate this issue.

  3. identified Aug 11, 2024, 11:42 AM UTC

    We have identified the issue and are in the process of taking corrective actions to resolve it. We will post another update in approximately 30 minutes.

  4. identified Aug 11, 2024, 12:18 PM UTC

    Indexing for the AU region is currently paused as we implement corrective measures. The systems are in the process of recovering, and we are working diligently to restore full functionality. We will post an update in approximately 60 minutes.

  5. identified Aug 11, 2024, 01:24 PM UTC

    Indexing remains paused for the AU region as we continue to work on implementing corrective measures. We will post an update in approximately 60 minutes

  6. resolved Aug 11, 2024, 03:16 PM UTC

    All previously impacted services have now recovered and the issue has been cleared. Our team is still monitoring the situation as we work to migrate all traffic back to it's original regions.

Read the full incident report →