Searchspring incident

Snap customers on BigCommerce - brief PLP showing no-result issue

Minor Resolved View vendor source →

Searchspring experienced a minor incident on October 28, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2025, 06:41 PM UTC
Resolved
Oct 28, 2025, 06:00 PM UTC
Duration
—
Detected by Pingoru
Oct 28, 2025, 06:41 PM UTC

Update timeline

  1. resolved Oct 28, 2025, 06:41 PM UTC

    A subset of BigCommerce customers experienced product listing pages failing to load results due to a template change on the BigCommerce platform (we estimate). The change caused Searchspring’s Snap integration to misinterpret the “Search Results” page as a category, applying an invalid background filter that returned no products. The issue was intermittent and did not affect Searchspring’s core search service. Functionality was restored within minutes, likely following a rollback of the update by BigCommerce.