Searchspring had 5 outages in the last 2 years totaling 38h 48m of downtime — averaging 0.2 incidents per month.
There were 5 Searchspring outages since July 23, 2025 totaling 38h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.
Were seeing an increased error rate on search api requests in the Australia region.
Operations have returned to normal, we are continuing to monitor the situation.
This incident has been resolved.
A subset of BigCommerce customers experienced product listing pages failing to load results due to a template change on the BigCommerce platform (we estimate). The change caused Searchspring’s Snap integration to misinterpret the “Search Results” page as a category, applying an invalid background filter that returned no products. The issue was intermittent and did not affect Searchspring’s core search service. Functionality was restored within minutes, likely following a rollback of the update by BigCommerce.
AWS is currently having a major outage, this is impacting our indexing services https://health.aws.amazon.com/health/status
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a high volume of 503 Service Unavailable errors impacting the search experience across a small subset of sites. This may result in degraded performance or temporary unavailability of search functionality for some users. Our team has identified the root cause and are working to resolve this issue. We will provide another update in 30 minutes or sooner.
A fix has been implemented, and we are currently monitoring system performance to ensure the issue has been fully resolved.
The issue has been fully resolved, and all affected services are now operating as expected.