Searchspring Outage History

Searchspring is up right now

Pingoru has recorded 50 incidents for Searchspring: 5 in the last 12 months and 0 in the last 90 days.

Source: status.searchspring.com

50incidents recorded
5last 12 months
0last 90 days
4 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Searchspring in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 2026317 of 720 (2%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 525 (0%)

Incidents, newest first

Minor June 26, 2026 PLP not able to render due to Snap Bundle.js runtime error 1h 44m Search

Started Jun 26, 2026, 04:20 AM UTC· resolved Jun 26, 2026, 06:04 AM UTC

  1. investigating Jun 26, 2026, 04:20 AM UTC

    We are currently investigating this issue.

  2. investigating Jun 26, 2026, 04:21 AM UTC

    We are seeing intermittent issue in some region, where PLP page render gets error out due to JSX syntax error

  3. resolved Jun 26, 2026, 06:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 11, 2026 High Indexing Queue 14h 19m Indexing

Started Jun 11, 2026, 12:14 AM UTC· resolved Jun 11, 2026, 02:34 PM UTC

  1. investigating Jun 11, 2026, 12:14 AM UTC

    We are seeing a high indexing queue in multiple regions

  2. investigating Jun 11, 2026, 12:14 AM UTC

    We are curently investigating the problem

  3. identified Jun 11, 2026, 12:26 AM UTC

    The issue has been identified, we are currently working on fixing the issue

  4. monitoring Jun 11, 2026, 12:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jun 11, 2026, 12:45 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jun 11, 2026, 02:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2026 Intermittent 500 Errors 1h 18m Search

Started Jun 10, 2026, 06:32 PM UTC· resolved Jun 10, 2026, 07:50 PM UTC

  1. identified Jun 10, 2026, 06:32 PM UTC

    We experienced elevated error rates and intermittent performance degradation affecting search traffic due to a combination of infrastructure strain and unexpected automated traffic patterns. The issue primarily impacted search functionality and resulted in multiple brief spikes in server errors.

  2. monitoring Jun 10, 2026, 06:47 PM UTC

    Systems are currently stable. Error rates have returned to normal levels, and search performance is operating within expected thresholds. We are continuing to monitor closely and further analyze traffic patterns to prevent recurrence.

  3. resolved Jun 10, 2026, 07:50 PM UTC

    This issue has been resolved. All systems are operating normally, and error rates and performance have returned to expected levels.

Read the full incident report →

Notice December 1, 2025 Increased error rate on search 1h 16m Search

Started Dec 01, 2025, 10:56 AM UTC· resolved Dec 01, 2025, 12:12 PM UTC

  1. monitoring Dec 01, 2025, 10:56 AM UTC

    Were seeing an increased error rate on search api requests in the Australia region.

  2. monitoring Dec 01, 2025, 11:13 AM UTC

    Operations have returned to normal, we are continuing to monitor the situation.

  3. resolved Dec 01, 2025, 12:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 28, 2025 Snap customers on BigCommerce - brief PLP showing no-result issue –

Started Oct 28, 2025, 06:00 PM UTC· resolved Oct 28, 2025, 06:00 PM UTC

  1. resolved Oct 28, 2025, 06:41 PM UTC

    A subset of BigCommerce customers experienced product listing pages failing to load results due to a template change on the BigCommerce platform (we estimate). The change caused Searchspring’s Snap integration to misinterpret the “Search Results” page as a category, applying an invalid background filter that returned no products. The issue was intermittent and did not affect Searchspring’s core search service. Functionality was restored within minutes, likely following a rollback of the update by BigCommerce.

Read the full incident report →

Major October 20, 2025 Search API Down 1d 12h Search, Indexing, Autocomplete, SMC ( Searchspring Management Console )

Started Oct 20, 2025, 03:12 PM UTC· resolved Oct 22, 2025, 03:54 AM UTC

  1. identified Oct 20, 2025, 03:12 PM UTC

    We have identified an incident that our Search API is currently down, post AWS outage. The team is currently investigating, and identified a potential problem.

  2. identified Oct 20, 2025, 03:41 PM UTC

    We have isolated the problem to be fully related to AWS outages. Indexing, Search functionality and also management console are impacted.

  3. identified Oct 20, 2025, 04:28 PM UTC

    In order to protect our system and make sure we get services back as quickly as possible once AWS outage is recovered, we have to put our Management Console into maintenance mode. Users are blocked from making any changes as of now. Thanks for your understanding during this difficult time!

  4. identified Oct 20, 2025, 04:37 PM UTC

    Updating impact: we have confirmed the impact is confined to the same region (us-east) as AWS has identified. Traffic on us-west and other regions are still fine.

  5. identified Oct 20, 2025, 06:05 PM UTC

    Part of the services are brought back to normal level. We are still waiting on another AWS-dependent vendor to come back to normal before we take Management Console back)

  6. identified Oct 20, 2025, 06:10 PM UTC

    Search API is now back to normal level - we are monitoring

  7. monitoring Oct 20, 2025, 06:10 PM UTC

    We are monitoring the results for Search, Autocomplete, while waiting for AWS fix to propagate

  8. monitoring Oct 20, 2025, 08:30 PM UTC

    We continue to observe some instability on AWS side as well as our vendor who's hosted on AWS. Team is still working on restoring the services, while monitoring the restoring effort of AWS.

  9. monitoring Oct 20, 2025, 09:24 PM UTC

    Search and Autocomplete is being recovered. Team is working on a fix to bring Indexing and Management back.

  10. monitoring Oct 20, 2025, 10:08 PM UTC

    Search API/Autocomplete API are fully recovered. Engineering team is still working on fixes to bring Indexing service back.

  11. monitoring Oct 20, 2025, 10:23 PM UTC

    Our engineering team has taken Management Console out of maintenance mode. We are still working on bringing indexing service back.

  12. monitoring Oct 20, 2025, 10:30 PM UTC

    Management Console is back to Operational

  13. monitoring Oct 20, 2025, 10:59 PM UTC

    Reporting in SMC is currently experiencing issues due to the same ongoing AWS outage. We are working on bringing it back.

  14. monitoring Oct 20, 2025, 11:32 PM UTC

    We are seeing Search/Autocomplete fully recovered. SMC is mostly recovered, experiencing intermittent issue with reporting (not being able to render reports properly). Our Engineering team is still actively working on restoring our indexing services.

  15. monitoring Oct 21, 2025, 12:19 AM UTC

    Our Engineering team has brought Indexing Service back. We are still seeing reporting panel fail to render, we are working with our backend team and vendor to bring it back. We will be updating the individual service status in the next couple hours as services stabilize.

  16. monitoring Oct 21, 2025, 02:40 AM UTC

    SMC and reporting panel is fully operational. Search, Indexing, and autocomplete fully back to normal state. We will be monitoring in the next 24 hours before we close this incident.

  17. monitoring Oct 21, 2025, 03:24 PM UTC

    Systems are back to normal. Team are doing clean ups, expected to mark the incident to "Resolved" by the end of today EST.

  18. resolved Oct 22, 2025, 03:54 AM UTC

    We have the incident fully resolved, all systems are stabilized.

Read the full incident report →

Minor October 20, 2025 Major AWS Outage 3h 18m Indexing

Started Oct 20, 2025, 08:40 AM UTC· resolved Oct 20, 2025, 11:58 AM UTC

  1. identified Oct 20, 2025, 08:40 AM UTC

    AWS is currently having a major outage, this is impacting our indexing services https://health.aws.amazon.com/health/status

  2. monitoring Oct 20, 2025, 11:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 11:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 23, 2025 503 Service Unavailable for small subset of customers 29m Search

Started Jul 23, 2025, 09:18 PM UTC· resolved Jul 23, 2025, 09:47 PM UTC

  1. investigating Jul 23, 2025, 09:18 PM UTC

    We are currently experiencing a high volume of 503 Service Unavailable errors impacting the search experience across a small subset of sites. This may result in degraded performance or temporary unavailability of search functionality for some users. Our team has identified the root cause and are working to resolve this issue. We will provide another update in 30 minutes or sooner.

  2. monitoring Jul 23, 2025, 09:27 PM UTC

    A fix has been implemented, and we are currently monitoring system performance to ensure the issue has been fully resolved.

  3. resolved Jul 23, 2025, 09:47 PM UTC

    The issue has been fully resolved, and all affected services are now operating as expected.

Read the full incident report →

Major March 5, 2025 Indexing issue 51m Indexing

Started Mar 05, 2025, 09:17 AM UTC· resolved Mar 05, 2025, 10:08 AM UTC

  1. investigating Mar 05, 2025, 09:17 AM UTC

    We are currently investigating an indexing issue for customers on the new Shopify connector. Our teams are actively working on a resolution and will provide an update within the next 30 minutes. We appreciate your patience.

  2. identified Mar 05, 2025, 09:52 AM UTC

    The issue has been identified and our teams are working on implementing a fix. We’ll provide more updates as soon as we have additional information. We will provide another update in 30 minutes or less.

  3. monitoring Mar 05, 2025, 10:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 05, 2025, 10:04 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 05, 2025, 10:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 4, 2025 Issue Accessing SMC 2h 46m SMC ( Searchspring Management Console )

Started Mar 04, 2025, 04:11 AM UTC· resolved Mar 04, 2025, 06:57 AM UTC

  1. investigating Mar 04, 2025, 04:11 AM UTC

    We are currently investigating an issue preventing users from accessing the Searchspring Management Console (SMC). Our teams are actively working on a resolution and will provide an update within the next 30 minutes. We appreciate your patience.

  2. investigating Mar 04, 2025, 04:19 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 04, 2025, 04:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 04, 2025, 06:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 23, 2024 Shopify: Products Missing from Collections 7d 21h Search

Started Oct 23, 2024, 05:42 PM UTC· resolved Oct 31, 2024, 03:35 PM UTC

  1. investigating Oct 23, 2024, 05:42 PM UTC

    We are currently experiencing an issue impacting a subset of Shopify customers, where products may be missing from collections. Our team has identified the issue and our teams are working on resolving the issue as quickly as possible. We will provide another update in 30 minutes or less.

  2. identified Oct 23, 2024, 06:23 PM UTC

    Our team is still working to resolve the issue for all impacted customers, and we appreciate your patience. We will provide another update in 30 minutes or less.

  3. identified Oct 23, 2024, 06:53 PM UTC

    Work continues on the issue and we will update you again in another 30 minutes.

  4. identified Oct 23, 2024, 07:28 PM UTC

    We continue to work on a fix to resolve the issue. We will update you again in approximately 30 minutes.

  5. identified Oct 23, 2024, 08:40 PM UTC

    We continue to work on a fix to resolve the issue. We will update you again in approximately 30 minutes.

  6. identified Oct 23, 2024, 09:45 PM UTC

    We’ve identified the issue and implemented a workaround while we await a technical response from a third-party provider. We’ll keep you informed and provide an update as soon as we have more information.

  7. identified Oct 24, 2024, 02:40 AM UTC

    We are still waiting on a technical response from a third-party provider. While we await their response Live Indexing is disable, however normal indexing functionality was restored with our previous status. Our next update will be once we've received a response from the third-party provider.

  8. identified Oct 24, 2024, 05:24 PM UTC

    We are continuing to work on a fix for this issue.

  9. identified Oct 28, 2024, 05:02 PM UTC

    Shopify has acknowledged the issue on their end is working towards a solution. They have not yet provided us with a timeline. Once they have implemented a fix, we will be able to evaluate if Live Indexing can be re-enabled for customers who were previously running it.

  10. identified Oct 29, 2024, 02:31 PM UTC

    Shopify has begun making changes to resolve the API issue which started last week. As a result of those changes, we are currently experiencing issues with data collection from their platform. Our team is currently investigating the root cause of the issue. We will provide another update within the next hour.

  11. identified Oct 29, 2024, 03:58 PM UTC

    We are currently awaiting an update from Shopify regarding API changes that they've made. Search is operational, however we are not receiving properly formatted Collection data from Shopify. Additionally, product data may be stale. We will provide additional information as it becomes available to us.

  12. monitoring Oct 29, 2024, 04:49 PM UTC

    It appears that Shopify has rolled back the undocumented API changes that they made overnight, as we are now receiving data and collections have been restored. As we have not yet received a confirmation or update from Shopify, we are continuing to monitor the situation. Once we are confident that additional changes aren't being made by Shopify, we will mark this issue as resolved.

  13. resolved Oct 31, 2024, 03:35 PM UTC

    We have been monitoring the data that we are receiving from Shopify and are now satisfied that the undocumented API changes they made have been reverted. For customers who we had to temporarily disable live indexing, this functionality has been fully restored on your sites. We appreciate your patience during this time, and we’ll continue to keep a close eye on the situation to ensure consistent performance.

Read the full incident report →