Scrive experienced a major incident on March 20, 2026 affecting PAdES and Scrive QES, lasting 8h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 20, 2026, 09:05 AM UTC
We are currently investigating an issue affecting the sealing process of eSign documents. Our engineering team is working on a resolution with high priority.
- investigating Mar 20, 2026, 09:45 AM UTC
We are continuing to investigate this issue.
- investigating Mar 20, 2026, 12:33 PM UTC
We are continuing to investigate this issue.
- investigating Mar 20, 2026, 12:45 PM UTC
We are continuing to investigate this issue.
- identified Mar 20, 2026, 03:30 PM UTC
We have now identified the cause of the issue and applied a fix for our eID Scrive QES. If you're still experiencing problems, please reach out to our support: [email protected] We are still investigating the sealing process. Our engineering team is working on a resolution with high priority. Updates will follow.
- resolved Mar 20, 2026, 05:45 PM UTC
This incident has been resolved. Please note that session times have been temporarily limited to 10 minutes as part of the deployed hotfix. Our team is actively working on a permanent solution, and normal session times will be restored as soon as possible.