Scrive experienced a critical incident on May 25, 2026 affecting Email delivery, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 25, 2026, 12:26 PM UTC
We are currently experiencing delays with email delivery across our platform. Our upstream provider is actively investigating the root cause. Signatories receiving document invitations, confirmations etc. via E-mail may experience delayed delivery times. To bypass email delays, you can utilize alternative delivery or invitation methods, such as SMS, Link only, or In-person signing. We sincerely apologize for the inconvenience and will provide regular updates as we receive more information.
- investigating May 25, 2026, 12:29 PM UTC
We are continuing to investigate this issue.
- identified May 25, 2026, 01:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 25, 2026, 01:30 PM UTC
This incident has been resolved.