SchooLinks incident

SchooLinks Performance Degradation and Error in Senior Year End Activity

Major Resolved View vendor source →

SchooLinks experienced a major incident on May 31, 2024 affecting SchooLinks Web App, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2024, 01:17 PM UTC
Resolved
May 31, 2024, 03:38 PM UTC
Duration
2h 21m
Detected by Pingoru
May 31, 2024, 01:17 PM UTC

Affected components

SchooLinks Web App

Update timeline

  1. identified May 31, 2024, 01:17 PM UTC

    We are have identified and issue around Senior Year End Activity preventing some students from completing the activity. Specifically if an enrollment decision has not been added. Some users may be experiencing slower that average response times when performing certain actions across the platform.

  2. identified May 31, 2024, 01:24 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 31, 2024, 02:00 PM UTC

    A fix has been implemented and deployed to our production environment and we're monitoring the results.

  4. resolved May 31, 2024, 03:38 PM UTC

    This incident has been resolved.