SchooLinks experienced a major incident on July 30, 2024 affecting ClassLink Single Sign-On (SSO), lasting 9h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2024, 05:24 PM UTC
Classlink-initiated SSO requests from Classlink LaunchPad are currently failing. We're investigating this issue with ClassLink Partner Support Team. Until resolved, we encourage impacted users to use the Classlink SSO button from the SchooLinks login page located at: https://app.schoolinks.com/login/k12
- identified Jul 30, 2024, 08:57 PM UTC
We've identified the issue and actively working on a solution with Classlink Partner Support Team
- monitoring Jul 30, 2024, 11:15 PM UTC
A solution has been successfully implemented. We're actively monitoring for errors
- resolved Jul 31, 2024, 12:29 AM UTC
This incident has been resolved. SchooLinks ClassLink SSO flows (both SchooLinks initiated and Classlink initiated flows from LaunchPad) are fully operational