SchooLinks incident

Partial Outage Due to Database Misconfiguration

Notice Resolved View vendor source →

SchooLinks experienced a notice incident on September 26, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2024, 04:08 PM UTC
Resolved
Sep 26, 2024, 10:50 AM UTC
Duration
—
Detected by Pingoru
Sep 26, 2024, 04:08 PM UTC

Update timeline

  1. resolved Sep 26, 2024, 04:08 PM UTC

    On 9/26/2024, from 6:23 AM to 6:59 AM, the SchooLinks platform experienced slower response times and partial unavailability for some users. The issue was traced to a database misconfiguration that occurred during a scheduled maintenance window which impacted query execution and performance. SchooLinks Engineering worked quickly to diagnose and rectify the issue. The platform was stabilized, and service was fully restored by 6:59 AM Central Time