SchooLinks experienced a major incident on January 8, 2025 affecting SchooLinks Web App and Course Planner, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
SchooLinks Web AppCourse Planner
Update timeline
- monitoring Jan 08, 2025, 04:35 PM UTC
On Jan 8th, from 9:19 to 9:28 AM CDT, our team identified reports of degraded performance for the Course Planning module. Initial investigations suggest this may be caused by increased database query latency. The Course Planning module and the rest of the platform have been fully operational since 9:29 AM CDT. Our team has deployed a fix which we're presently monitoring.
- resolved Jan 08, 2025, 06:41 PM UTC
This incident has been resolved. We have continued to monitor our production environment and no further errors have been reported or identified.