Scalyr incident

SSO login redirect not completing for some US users

Notice Resolved View vendor source →

Scalyr experienced a notice incident on September 9, 2022, lasting 3d. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2022, 09:40 PM UTC
Resolved
Sep 12, 2022, 09:43 PM UTC
Duration
3d
Detected by Pingoru
Sep 09, 2022, 09:40 PM UTC

Update timeline

  1. investigating Sep 09, 2022, 09:40 PM UTC

    When logging in via SSO, some users in the US cluster are seeing an error, or redirecting to the dataset.com marketing site. We are actively working to resolve this. Users who are redirected to the marketing site can continue on to app.scalyr.com to access the web app.

  2. identified Sep 09, 2022, 10:11 PM UTC

    We have identified that users in the US cluster are consistently redirected to the marketing site on successful SSO login. There are two available workarounds. (1) Starting with app.scalyr.com/login rather than the identity provider will allow the user to access the Dataset webapp, or (2) When starting with the identity provider and then getting redirected to dataset.com, users can continue to app.scalyr.com to access the webapp.

  3. resolved Sep 12, 2022, 09:43 PM UTC

    We have addressed the underlying issue, and US users logging in via SSO are now going through the expected workflow.