Scalyr incident

Query timeouts and slowness on app.scalyr.com and app.dataset.com

Notice Resolved View vendor source →

Scalyr experienced a notice incident on September 10, 2024, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2024, 05:41 PM UTC
Resolved
Sep 10, 2024, 06:23 PM UTC
Duration
42m
Detected by Pingoru
Sep 10, 2024, 05:41 PM UTC

Update timeline

  1. identified Sep 10, 2024, 05:41 PM UTC

    The correct build of the query servers failed to initialize, leading to performance issues with query execution. The root cause has been identified and the problem has been mitigated for users on app.scalyr.com. The recovery is still in progress for users on app.dataset.com

  2. monitoring Sep 10, 2024, 06:12 PM UTC

    All query servers were restarted and query performance is back to normal

  3. resolved Sep 10, 2024, 06:23 PM UTC

    This incident has been resolved.