Scaleway incident

[Billing] - Duplicate email sent for Purchase Orders

Minor Resolved View vendor source →

Scaleway experienced a minor incident on July 6, 2026 affecting Billing, lasting 21h 35m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2026, 11:36 AM UTC
Resolved
Jul 07, 2026, 09:12 AM UTC
Duration
21h 35m
Detected by Pingoru
Jul 06, 2026, 11:36 AM UTC

Affected components

Billing

Update timeline

  1. investigating Jul 06, 2026, 11:36 AM UTC

    Customers may receive duplicate email notifications for their purchase orders.

  2. monitoring Jul 06, 2026, 04:19 PM UTC

    The issue has been found and fixed. Duplicate billing emails were sent, especially during the domain direct purchase. Actual charges were processed only once.

  3. resolved Jul 07, 2026, 09:12 AM UTC

    This incident has been resolved.