Scaleway incident

[Account API] - [global] Cannot Perform Identity Verification (KYC)

Minor Resolved View vendor source →

Scaleway experienced a minor incident on June 15, 2026 affecting Account, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2026, 12:13 PM UTC
Resolved
Jun 15, 2026, 01:50 PM UTC
Duration
1h 36m
Detected by Pingoru
Jun 15, 2026, 12:13 PM UTC

Affected components

Account

Update timeline

  1. identified Jun 15, 2026, 12:13 PM UTC

    Users cannot perform an identity verification on the console, preventing obtaining quota increase. The following error message appears when trying to perform a KYC: `Failed to connect to identity verification provider. Try again or contact Support.`

  2. identified Jun 15, 2026, 12:15 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jun 15, 2026, 01:50 PM UTC

    This incident has been resolved.