Scaleway incident

[SUPPORT] [ELEMENTS] - Error 500 when creating or viewing a ticket

Major Resolved View vendor source →

Scaleway experienced a major incident on May 28, 2026 affecting Excellence, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 06:15 PM UTC
Resolved
May 28, 2026, 08:05 PM UTC
Duration
1h 50m
Detected by Pingoru
May 28, 2026, 06:15 PM UTC

Affected components

Excellence

Update timeline

  1. investigating May 28, 2026, 06:15 PM UTC

    We have received reports of a 500 error occurring when creating or opening a ticket, making these actions impossible.

  2. resolved May 28, 2026, 08:05 PM UTC

    The issue has been resolved We apologise for any inconvenience caused