Scaleway experienced a notice incident on July 16, 2025, lasting 327d 3h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 17, 2025, 01:13 PM UTC
We are currently experiencing an issue where messages containing a phone number in the USA are not being properly routed by our SMS provider. A ticket has been opened on their side. We are actively monitoring the situation and will share updates as soon as available.
- identified Jul 17, 2025, 01:14 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 21, 2025, 08:30 AM UTC
We are still unable to send SMS to US numbers. The issue is due to A2P 10DLC regulations, which require registration and approval. We have submitted the necessary requests to our providers, the approval process takes a minimum of 3 weeks. We will provide updates as soon as we have more information.
- resolved Jun 08, 2026, 02:10 PM UTC
This incident has been resolved.