Scaleway incident

[Identity and Access Management] - [world] API unavailable

Critical Resolved View vendor source →

Scaleway experienced a critical incident on May 19, 2026 affecting APIs, lasting 3h 14m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 09:07 AM UTC
Resolved
May 19, 2026, 12:22 PM UTC
Duration
3h 14m
Detected by Pingoru
May 19, 2026, 09:07 AM UTC

Affected components

APIs

Update timeline

  1. investigating May 19, 2026, 09:07 AM UTC

    Customers may experience API errors when interacting with Identity and Access Management due to an internal dependency issue. Impact from 10.55 am to 11.01 am

  2. monitoring May 19, 2026, 09:19 AM UTC

    From 10:55AM CET to 11:01AM CET, an incident occured on the IAM service. Impacts include: -All management actions on Groups, Policies, Applications, API keys ans Users were impossible -Some console users may have been automatically logged out -Login on console was unavailable -Some products with direct dependencies on IAM were partly unavailable on some limited control plane endpoints, mostly on Create endpoints: SSH keys, Kubernetes, MongoDB, Serverless products, Block Storage, Edge Services, VPC Secret Manager. A fix has been deployed on 11:01 CET, immediately fixing root cause and all impacts. Our teams are monitoring the issue.

  3. resolved May 19, 2026, 12:22 PM UTC

    This incident has been resolved.