Scaleway incident

[RPN-SAN] - [DC2/DC3] SAN cluster RAID disk failure

Minor Resolved View vendor source →

Scaleway experienced a minor incident on March 31, 2026 affecting SAN, lasting 3d 3h. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2026, 01:04 PM UTC
Resolved
Apr 03, 2026, 04:21 PM UTC
Duration
3d 3h
Detected by Pingoru
Mar 31, 2026, 01:04 PM UTC

Affected components

SAN

Update timeline

  1. investigating Mar 31, 2026, 01:04 PM UTC

    Between 23:45 and 01:30 on sunday, 4 disks failed on our SAN Cluster server, compromising the RAID configuration. We are attempting to recover data using a spare server.

  2. investigating Mar 31, 2026, 01:18 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 02, 2026, 12:27 PM UTC

    The RAID is currently being rebuilt. An operation to recover the service is underway. The service should be back tomorrow if everything goes smoothly.

  4. resolved Apr 03, 2026, 04:21 PM UTC

    The issue has been resolved. Please contact our support team if you have any issue with our SAN.