Scaleway incident

[PAYM] - [all] - Issues adding cards via Stripe

Minor Resolved View vendor source →

Scaleway experienced a minor incident on April 20, 2026 affecting Billing, lasting 16d 6h. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 07:43 AM UTC
Resolved
May 06, 2026, 02:05 PM UTC
Duration
16d 6h
Detected by Pingoru
Apr 20, 2026, 07:43 AM UTC

Affected components

Billing

Update timeline

  1. investigating Apr 20, 2026, 07:43 AM UTC

    We are currently investigating an issue affecting some card operations processed through Stripe. This may impact both the addition of new cards and, potentially, some payments requiring Stripe authentication.

  2. investigating May 06, 2026, 01:39 PM UTC

    The issue has been fixed. If you are still encountering an issue with Stripe payment, it is related to your bank. Please contact them to unlock the situation and allow the payment to go through Stripe. Or add another payment method.

  3. resolved May 06, 2026, 02:05 PM UTC

    This incident has been resolved.