Savvas incident

Teachers Without an Existing Outlier Account Unable to Log In Via SSO

Major Resolved View vendor source →

Savvas experienced a major incident on May 19, 2025 affecting Outlier.org, lasting 2d. The incident has been resolved; the full update timeline is below.

Started
May 19, 2025, 04:09 PM UTC
Resolved
May 21, 2025, 04:48 PM UTC
Duration
2d
Detected by Pingoru
May 19, 2025, 04:09 PM UTC

Affected components

Outlier.org

Update timeline

  1. investigating May 19, 2025, 04:09 PM UTC

    Teachers using Single Sign-On to log into the Outlier LMS from Realize become stuck during the registration process and are unable to access the LMS. This issue only affects teachers without existing Outlier accounts. Our team is investigating the issue and will remedy as soon as possible.

  2. identified May 20, 2025, 12:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 21, 2025, 04:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 21, 2025, 04:48 PM UTC

    This incident has been resolved.