Savvas incident

Realize Admin Reports data sync issue.

Major Resolved View vendor source →

Savvas experienced a major incident on July 19, 2024 affecting Realize Reports, lasting 2h 34m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 01:40 PM UTC
Resolved
Jul 19, 2024, 04:15 PM UTC
Duration
2h 34m
Detected by Pingoru
Jul 19, 2024, 01:40 PM UTC

Affected components

Realize Reports

Update timeline

  1. identified Jul 19, 2024, 01:40 PM UTC

    Due to a global technology issue, the data sync that updates Realize Reports for Administrators is impacted and will be delayed. As a result admins might not see the latest student performance data in their reports. Our team is working to correct the issue as soon as possible. Other features for admins, teachers and students within the Realize ecosystem are not impacted and operating normally.

  2. resolved Jul 19, 2024, 04:15 PM UTC

    This incident has been resolved.