Savvas incident

User Creation & Modification - Processing Delays

Minor Resolved View vendor source →

Savvas experienced a minor incident on July 25, 2024 affecting Realize and Realize Reader and 1 more component, lasting 6h 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2024, 04:30 PM UTC
Resolved
Jul 25, 2024, 10:56 PM UTC
Duration
6h 25m
Detected by Pingoru
Jul 25, 2024, 04:30 PM UTC

Affected components

RealizeRealize ReaderEasyBridgeSuccessMaker

Update timeline

  1. investigating Jul 25, 2024, 04:30 PM UTC

    Our team is receiving reports of latency when creating or modifying user accounts in the rostering process. We are actively working the issue. No data has been lost. If you encounter an error, please wait 24 hours then check to see if the issue has been resolved prior to resubmitting rostering data.

  2. resolved Jul 25, 2024, 10:56 PM UTC

    This incident has been resolved.