Savvas incident
Nightly Rostering Ingestions Suspended Temporarily
Savvas experienced a notice incident on September 23, 2024 affecting Realize and Realize Reader and 1 more component, lasting 1d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2024, 04:24 PM UTC
We are currently investigation an issue with our nighty file ingestion process. As a result, file ingestions have been temporarily disabled while we work to identify the root cause and a solution. During this time class data and rosters will not be updated from a student information system (SIS) integration. Our teams are working diligently to resolve the issue as quickly as possible. We will provide updates as soon as more information becomes available.
- monitoring Sep 24, 2024, 04:50 PM UTC
We would like to provide an update on the nightly file ingestion issue. While the majority of districts have not been affected, we are aware that several districts experienced issues with their roster updates. The root causes of these issues have been identified, and our teams are actively working on releasing a fix. In the meantime, we have re-enabled the nightly file ingestion process for all districts. Our teams will continue to closely monitor the nightly ingestion process to ensure stable performance while we address the underlying issues. Thank you for your patience and partnership while we work through this.
- resolved Sep 25, 2024, 01:05 PM UTC
We are pleased to inform you that the issue affecting file ingestion has been resolved. A fix has been successfully released to production, and all sites appear to be working properly. Our teams are continuing to monitor the situation to ensure everything remains stable. We appreciate your patience and understanding throughout this process.