Savvas incident

Realize eText Audio/Video Playback Issue

Notice Resolved View vendor source →

Savvas experienced a notice incident on October 3, 2024 affecting Realize and Realize Reader, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2024, 09:15 PM UTC
Resolved
Oct 04, 2024, 11:23 PM UTC
Duration
1d 2h
Detected by Pingoru
Oct 03, 2024, 09:15 PM UTC

Affected components

RealizeRealize Reader

Update timeline

  1. investigating Oct 03, 2024, 09:15 PM UTC

    A small subset of customers may be experiencing issues with audio and video playback in some Realize eText content. Our team is actively investigating the issue and will work to resolve this as quickly as possible.

  2. resolved Oct 04, 2024, 11:23 PM UTC

    This incident has been resolved.