SashiDo experienced a critical incident on February 26, 2024 affecting Support, lasting 18h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Support
Update timeline
- identified Feb 26, 2024, 03:49 PM UTC
We are currently experiencing issues with our ticketing systems, affecting our ability to respond to customer tickets promptly. The incident appears to be related to our support system provider. For further updates or inquiries, please refer to our status page or the incident report provided by our support system provider: https://status.teamwork.com/incidents/4f15xhsj7y2w
- resolved Feb 27, 2024, 10:05 AM UTC
This incident has been resolved.