[EU/APPS] - Elevated applications errors

Update timeline

1. investigating Mar 22, 2026, 08:17 AM UTC

   Our team is currently investigating the root cause of the issue

2. monitoring Mar 22, 2026, 10:06 AM UTC

   We have identified and mitigated the immediate issue affecting multiple hypervisors. The platform is currently stable. We are continuing to investigate the underlying cause of the unusual hardware behavior to ensure long-term reliability. At this stage, there is no active impact, but we are monitoring closely and will share further updates as we learn more.

3. monitoring Mar 22, 2026, 04:27 PM UTC

   We continue to monitor the situation closely following the mitigation of the issue affecting multiple hypervisors. The platform remains stable following the applied mitigation. We are continuing to monitor the situation closely and investigate the root cause of the unusual hardware behavior. If you notice anything unexpected or experience any issues, please contact our support team immediately. Our team is actively investigating the underlying cause to ensure long-term reliability.

4. monitoring Mar 22, 2026, 04:34 PM UTC

   We continue to monitor the situation closely and investigate the underlying cause. As shared previously, we will provide the next update on this status page as soon as we have any significant new information.

5. resolved Apr 01, 2026, 02:34 PM UTC

   After 10 days with no further anomalies observed, we are closing this incident. Over the course of the remediation, we fully replaced 100% of our database hardware infrastructure in Europe. This included a significant number of migrations, reconfigurations, and coordinated infrastructure changes performed across the platform. The work required a major effort from our engineering team and was executed with a strong focus on maintaining platform stability and minimizing customer-facing impact. Since completion, the platform has remained stable, and the affected services are now running on new and improved hardware. We will continue to monitor the environment closely, but at this stage the incident is considered resolved.