Sardine incident

Service interruption on our DocKYC third party provider

Minor Resolved View vendor source →

Sardine experienced a minor incident on December 4, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 02:59 PM UTC
Resolved
Dec 04, 2025, 02:59 PM UTC
Duration
—
Detected by Pingoru
Dec 04, 2025, 02:59 PM UTC

Update timeline

  1. monitoring Dec 04, 2025, 02:59 PM UTC

    Dec 4, 14:59 UTC Resolved - Our third party provider for DocKYC experienced a service interruption on their platform that affected their Onboarding and Authentication services. The service has been fully restored and they're continuing to actively monitor the situation to ensure the stability of their systems. Start time: Dec 04 02:59:10 PM UTC End time: Dec 04 03:13:54 PM UTC Total duration: 14 minutes