Sardine incident
Persistent Tags can't be created in Production US
Sardine experienced a minor incident on March 11, 2026 affecting Customer APIs, lasting 3h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Customer APIs
Update timeline
- identified Mar 11, 2026, 10:01 PM UTC
Starting Mar 11, 2026 — 20:20:27.906 (UTC) we are facing an issue that doesn't allow the creation of Persistent Tags. Requests will go through fine but tags won't be created. Team identified root cause already and it's working on solving it. Persistent tags are also known as customer tags: https://docs.sardine.ai/guides/integration/developerresources/tags#using-customer-tags-in-the-dashboard This ONLY affects Production US, no other environment.
- resolved Mar 12, 2026, 01:14 AM UTC
This incident has been resolved.