Sanai Outage History

Sanai is up right now

Sanai had 2 outages in the last 2 years totaling 75h 18m of downtime — averaging 0.1 incidents per month.

There were 2 Sanai outages since July 20, 2026 totaling 75h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sanai.ai/

Minor August 11, 2026

Authored Document chat error when selecting table cells

Detected by Pingoru
Aug 11, 2026, 08:47 PM UTC
Resolved
Aug 14, 2026, 10:48 PM UTC
Duration
3d 2h
Affected: US Region – Sanai application
Timeline · 3 updates
  1. identified Aug 11, 2026, 08:47 PM UTC

    Status: Identified We're aware that using Authored Documents AI chat with a table cell selected can trigger an error. We're working on a fix now and will update once it's live. Affected components US Region – Sanai application (Degraded performance)

  2. identified Aug 14, 2026, 10:46 PM UTC

    Status: Identified Document Authoring chat cursor and table targeting issues resolved. Affected components US Region – Sanai application (Degraded performance)

  3. resolved Aug 14, 2026, 10:48 PM UTC

    Status: Resolved Document Authoring chat issues have been resolved. Affected components US Region – Sanai application (Operational)

Read the full incident report →

Minor July 20, 2026

Tenants not accessible due to latent DNS Migration issue.

Detected by Pingoru
Jul 20, 2026, 05:45 PM UTC
Resolved
Jul 20, 2026, 07:02 PM UTC
Duration
1h 16m
Affected: US Region – Sanai applicationUS Region – Sanai APIUS Region – Integrations
Timeline · 3 updates
  1. investigating Jul 20, 2026, 05:45 PM UTC

    Status: Investigating The suspected impact is that all customer tenants cannot be accessed due to a DNS issue. The team is investigating and will continue to update as progress is made. Affected components US Region – Sanai API (Full outage) US Region – Sanai application (Full outage) US Region – Integrations (Full outage)

  2. identified Jul 20, 2026, 06:20 PM UTC

    Status: Identified We've identified the issue as a failed DNS migration and are currently working to resolve it. Affected components US Region – Sanai API (Full outage) US Region – Sanai application (Full outage) US Region – Integrations (Full outage)

  3. resolved Jul 20, 2026, 07:02 PM UTC

    Status: Resolved DNS functionality has been restored, and all customer tenants are now accessible. Affected components US Region – Sanai application (Operational) US Region – Integrations (Operational) US Region – Sanai API (Operational)

Read the full incident report →