Sanai Outage History

Sanai had 2 outages in the last 2 years — averaging 0.1 incidents per month.

There were 2 Sanai outages since July 20, 2026. Each is summarised below — incident details, duration, and resolution information.

Minor August 14, 2026

Authored Document chat error when selecting table cells

Affected: US Region – Sanai application

Timeline · 3 updates

identified Aug 11, 2026, 08:47 PM UTC

Status: Identified We're aware that using Authored Documents AI chat with a table cell selected can trigger an error. We're working on a fix now and will update once it's live. Affected components US Region – Sanai application (Degraded performance)
identified Aug 14, 2026, 10:46 PM UTC

Status: Identified Document Authoring chat cursor and table targeting issues resolved. Affected components US Region – Sanai application (Degraded performance)
resolved Aug 14, 2026, 10:48 PM UTC

Status: Resolved Document Authoring chat issues have been resolved. Affected components US Region – Sanai application (Operational)

Minor July 20, 2026

Affected: US Region – Sanai applicationUS Region – Sanai APIUS Region – Integrations

Timeline · 3 updates

investigating Jul 20, 2026, 05:45 PM UTC

Status: Investigating The suspected impact is that all customer tenants cannot be accessed due to a DNS issue. The team is investigating and will continue to update as progress is made. Affected components US Region – Sanai API (Full outage) US Region – Sanai application (Full outage) US Region – Integrations (Full outage)
identified Jul 20, 2026, 06:20 PM UTC

Status: Identified We've identified the issue as a failed DNS migration and are currently working to resolve it. Affected components US Region – Sanai API (Full outage) US Region – Sanai application (Full outage) US Region – Integrations (Full outage)
resolved Jul 20, 2026, 07:02 PM UTC

Status: Resolved DNS functionality has been restored, and all customer tenants are now accessible. Affected components US Region – Sanai application (Operational) US Region – Integrations (Operational) US Region – Sanai API (Operational)