Sanai incident

Authored Document chat error when selecting table cells

Minor Resolved View vendor source →

Sanai experienced a minor incident on August 11, 2026 affecting US Region – Sanai application, lasting 3d 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2026, 08:47 PM UTC
Resolved
Aug 14, 2026, 10:48 PM UTC
Duration
3d 2h
Detected by Pingoru
Aug 11, 2026, 08:47 PM UTC

Affected components

US Region – Sanai application

Update timeline

  1. identified Aug 11, 2026, 08:47 PM UTC

    Status: Identified We're aware that using Authored Documents AI chat with a table cell selected can trigger an error. We're working on a fix now and will update once it's live. Affected components US Region – Sanai application (Degraded performance)

  2. identified Aug 14, 2026, 10:46 PM UTC

    Status: Identified Document Authoring chat cursor and table targeting issues resolved. Affected components US Region – Sanai application (Degraded performance)

  3. resolved Aug 14, 2026, 10:48 PM UTC

    Status: Resolved Document Authoring chat issues have been resolved. Affected components US Region – Sanai application (Operational)