Salto incident

Increased errors in some operations and increased latency

Major Resolved View vendor source →

Salto experienced a major incident on September 18, 2023 affecting NaCl Explorer and NaCl Editor and 1 more component, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2023, 02:01 PM UTC
Resolved
Sep 18, 2023, 05:08 PM UTC
Duration
3h 7m
Detected by Pingoru
Sep 18, 2023, 02:01 PM UTC

Affected components

NaCl ExplorerNaCl EditorSearchAudit Mode

Update timeline

  1. investigating Sep 18, 2023, 02:01 PM UTC

    We are currently investigating this issue.

  2. identified Sep 18, 2023, 02:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 18, 2023, 03:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 18, 2023, 05:08 PM UTC

    This incident has been resolved.