Salto incident

Downstream authentication service provider have increased error rate

Major Resolved View vendor source →

Salto experienced a major incident on October 30, 2023 affecting NaCl Explorer and NaCl Editor and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2023, 08:09 PM UTC
Resolved
Oct 30, 2023, 08:39 PM UTC
Duration
30m
Detected by Pingoru
Oct 30, 2023, 08:09 PM UTC

Affected components

NaCl ExplorerNaCl EditorSearchAudit Mode

Update timeline

  1. identified Oct 30, 2023, 08:09 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Oct 30, 2023, 08:31 PM UTC

    Downstream authentication provider seems to be working again, we're monitoring for any remaining issues with logging in. Please contact [email protected] if you encounter any issues with logging into Salto

  3. monitoring Oct 30, 2023, 08:31 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 30, 2023, 08:39 PM UTC

    This incident has been resolved.