Salto incident

Users are getting 500 Internal Server Errors

Critical Resolved View vendor source →

Salto experienced a critical incident on February 5, 2024 affecting NaCl Explorer and NaCl Editor and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2024, 10:41 AM UTC
Resolved
Feb 05, 2024, 11:48 AM UTC
Duration
1h 7m
Detected by Pingoru
Feb 05, 2024, 10:41 AM UTC

Affected components

NaCl ExplorerNaCl EditorSearchAudit Mode

Update timeline

  1. investigating Feb 05, 2024, 10:41 AM UTC

    We are currently investigating this issue.

  2. identified Feb 05, 2024, 10:57 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 05, 2024, 11:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 05, 2024, 11:48 AM UTC

    This incident has been resolved.