Salto incident

JSM Forms fetch fails

Minor Resolved View vendor source →

Salto experienced a minor incident on May 9, 2024 affecting Fetch, lasting 15h 5m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2024, 08:37 PM UTC
Resolved
May 10, 2024, 11:42 AM UTC
Duration
15h 5m
Detected by Pingoru
May 09, 2024, 08:37 PM UTC

Affected components

Fetch

Update timeline

  1. identified May 09, 2024, 08:37 PM UTC

    We are currently experiencing an issue with fetching forms from JSM. We have identified the problem and are working on a fix. To continue fetching successfully, you can apply one of the two options below temporarily: 1. Exclude forms in the adapter configuration, add: `exclude = [ { type = "Form" } ]`. 2. Address the permission errors in the Jira service by ensuring that the user has the "Browse Projects" and "Service Project Agent" permissions

  2. resolved May 10, 2024, 11:42 AM UTC

    This incident has been resolved.