Salt Edge experienced a major incident on July 31, 2024 affecting Account Information API and Partners API, lasting 8h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 31, 2024, 12:07 PM UTC
At 11:26:38 UTC, one of our databases encountered an error, resulting in partial unavailability of our API. Our team is actively working to resolve the issue. We apologize for any inconvenience this may have caused and appreciate your understanding.
- investigating Jul 31, 2024, 12:35 PM UTC
We are continuing to investigate this issue.
- identified Jul 31, 2024, 01:11 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 31, 2024, 07:48 PM UTC
We are continuing to work on the fix. The restoration has reached 51%
- resolved Jul 31, 2024, 08:11 PM UTC
We are pleased to inform you that the partial outage has been resolved at 19:57 UTC, and all services are now back on track. Thank you for your patience and understanding. We apologize for the inconvenience.
- postmortem Aug 01, 2024, 07:55 AM UTC
**Partial service outage on July 31st, 2024** **Incident summary:** on July 31st, 2024, Salt Edge experienced a partial outage that affected the `Partner Account Information` and `Partner Payments Initiation` APIs. **Root cause:** the outage was caused by the database system reaching an internal limit, which temporarily restricted access to certain services. **Resolution:** our team successfully resolved the issue at 19:57 UTC on July 31st, 2024. All Connections that missed automatic refreshes between 12:00 UTC and 20:00 UTC on July 31st, 2024, have been refreshed. **Action Points:** * The existing metrics are under investigation to timely detect and prevent such issues in the future. * The data usage and access patterns are being reviewed to minimize the impact of anomalies.