Salt Edge experienced a major incident on January 25, 2025 affecting Account Information API and Partners API, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 25, 2025, 05:59 PM UTC
We experienced a temporary issue affecting the availability of our services, and some customers may have encountered HTTP 500 Internal Server Errors during the following timeframe: Downtime start: 25-01-2025 12:33:46 UTC Downtime end: 25-01-2025 12:37:46 UTC The problem has been identified and resolved, and all systems are now functioning normally. However, users may still be unable to proceed to the final stage. Please refresh the page to ensure the issue is fully resolved before continuing.
- identified Jan 25, 2025, 06:05 PM UTC
The affected service is Callbacks, the problem is identified, and we’re doing our best to start sending callbacks properly as soon as possible
- resolved Jan 25, 2025, 06:41 PM UTC
The issue has been resolved.
- postmortem Jan 27, 2025, 02:54 PM UTC
**Incident summary**: on January 25, 2025, between 12:33:46 UTC and 12:41:46 UTC, Salt Edge experienced a partial outage affecting the `Account Information API` and `Partners API`. **Root cause**: the outage was caused by an unexpected database restart, which subsequently triggered a malfunction in the callback delivery service, leading to its increased workload and delays in callback delivery. **Resolution**: the issue was successfully resolved by our team at 18:41 UTC on January 25, 2025. All enqueued callbacks were successfully delivered by 00:30 UTC on January 26, 2025. **Action Points**: * Investigate the database systems to detect and address random restarts proactively. * Improve the reliability of the callback delivery service and prevent similar issues in the future.