SalesScreen incident

Support system is undergoing downtime

Major Resolved View vendor source →

SalesScreen experienced a major incident on September 21, 2016, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2016, 02:29 PM UTC
Resolved
Sep 21, 2016, 04:07 PM UTC
Duration
1h 38m
Detected by Pingoru
Sep 21, 2016, 02:29 PM UTC

Update timeline

  1. investigating Sep 21, 2016, 02:29 PM UTC

    We are following up closely with Intercom, our support system provider.

  2. investigating Sep 21, 2016, 03:11 PM UTC

    Our Support system is currently totally unavailable either on email or chat. We keep on monitoring closely the progress made by Intercom.

  3. resolved Sep 21, 2016, 04:27 PM UTC

    This incident has been resolved.